000			01615 a2200361 4500
001			77421
999			_c77421 _d28139
003			TR-AnTOB
005			20230605164228.0
008			100514c20011998mauab b 001 0
010			_a2003043003
020			_a0071181156
040			_aDLC _cDLC
041			_aeng
050			_aHD9980.5 _b.F549 2001
090			_aHD9980.5 .F549 2001
100	1		_aFitzsimmons, James A. _936322
245	1	0	_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons.
250			_a3rd edition.
264		1	_aBoston, Mass. : _bMcGraw-Hill/Irwin, _cc2001.
300			_axx, 646 s. : _bill., maps ; _c27 cm. + _e1 computer optical disc (4 3/4 in.)
500			_aAccompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
500			_aThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
504			_aIncludes bibliographical references and indexes.
538			_aSystem requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
590			_aSn.Prof.Dr.Ömer Saatçioğlu tarafından bağışlanmıştır.
650			_aService industries _xManagement _936324
650			_aHizmet endüstrisi _xYönetim _946244
700			_aFitzsimmons, Mona J. _9115491
902			_a32395
903			_aMerkez Kütüphane
945			_aPÇ, BS
942			_cBK