| 000 | 01118 a2200337 4500 | ||
|---|---|---|---|
| 001 | 10246 | ||
| 650 |
_918066 _aConsumer satisfaction |
||
| 999 |
_c10246 _d241 |
||
| 003 | TR-AnTOB | ||
| 005 | 20200430120802.0 | ||
| 008 | 020513s2002 enka b 001 0 eng | ||
| 010 | _a2002071471 | ||
| 020 | _a0333990137 (cloth) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 041 | _aeng | ||
| 042 | _apcc | ||
| 050 | 0 |
_aHF5415.5 _b.S53 2002 |
|
| 090 | _aHF5415.5 .S53 2002 | ||
| 100 |
_aShaw, Colin, _d1928- _9764 |
||
| 245 | 0 |
_aBuilding great customer experiences / _cColin Shaw and John Ivens. |
|
| 264 | 1 |
_aHoundmills, Basingstoke, Hampshire ; _aNew York : _bPalgrave, _c2002. |
|
| 300 |
_axvi, 224 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 215-218) and index. | ||
| 650 |
_aCustomer relations _9769 |
||
| 650 |
_aCustomer services _9766 |
||
| 650 |
_aExperience _9768 |
||
| 700 |
_aIvens, John _9765 |
||
| 856 | 4 |
_uhttp://www.loc.gov/catdir/toc/hol031/2002071471.html _3Table of contents |
|
| 856 | 4 |
_uhttp://www.loc.gov/catdir/description/hol031/2002071471.html _3Publisher description |
|
| 942 | _cBK | ||