TY  - GEN
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,James A.
TI  - Service management: operations, strategy, and information technology 
SN  - 978007128927
AV  - HD9980.5 .F549 2011
PY  - 2011///]
CY  - Boston, Mass.
PB  - McGraw-Hill/Irwin
KW  - Service industries
KW  - Management
N1  - The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation; Includes bibliographical references and indexes
ER  -