TY - GEN TI - Face-to-face communications for clarity and impact T2 - The Results-driven manager series SN - 1591393477 (pbk. : alk. paper) AV - HF5718 .F335 2004 PY - 2004/// CY - Boston, Mass. PB - Harvard Business School Press KW - Miscommunication KW - Oral communication KW - Business communication KW - Nonverbal communication N1 - "A timesaving guide." UR - http://www.loc.gov/catdir/toc/ecip048/2003019039.html ER -