MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01118 a2200337 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
10246 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
TR-AnTOB |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200430120802.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
020513s2002 enka b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2002071471 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0333990137 (cloth) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
DLC |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
İngilizce |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
pcc |
| 050 #0 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.S53 2002 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.5 .S53 2002 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Shaw, Colin, |
| Dates associated with a name |
1928- |
| 9 (RLIN) |
764 |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Building great customer experiences / |
| Statement of responsibility, etc. |
Colin Shaw and John Ivens. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Houndmills, Basingstoke, Hampshire ; |
| -- |
New York : |
| Name of producer, publisher, distributor, manufacturer |
Palgrave, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2002. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 224 p. : |
| Other physical details |
ill. ; |
| Dimensions |
24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
|
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
18066 |
| Topical term or geographic name entry element |
Consumer satisfaction |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| 9 (RLIN) |
769 |
|
|---|
| Topical term or geographic name entry element |
Customer services |
| 9 (RLIN) |
766 |
|
|---|
| Topical term or geographic name entry element |
Experience |
| 9 (RLIN) |
768 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ivens, John |
| 9 (RLIN) |
765 |
| 856 #4 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/toc/hol031/2002071471.html">http://www.loc.gov/catdir/toc/hol031/2002071471.html</a> |
| Materials specified |
Table of contents |
|
|---|
| Uniform Resource Identifier |
<a href="http://www.loc.gov/catdir/description/hol031/2002071471.html">http://www.loc.gov/catdir/description/hol031/2002071471.html</a> |
| Materials specified |
Publisher description |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Book |
